Your personal information will not be made available to anyone else, unless you told us that we could share it or the law says we need to.
What do we mean by personal information?
Personal information is anything that relates to a living person, or that could be used to identify someone. It could be something that you give to us, like your name and contact details, or it could be something that we create, like a record of your attendance.
Information that we may collect:
· information consisting of your name, title, age and occupation,
· Your contact details including address, email address and phone number;
· Records of communications sent to you by SpeakTo or received from you;
Why we collect your information:
We collect this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To provide you with information on our products and services that you request from us.
To provide you with information about other services we offer that are similar to those that you have already used, purchased or enquired about.
To notify you about updates to our services, events and share relevant information.
To ask you to participate in testing new services or giving your views via a survey.
To ensure that content from our website is presented in the most effective manner for you and for your computer.
Internal record keeping.
What the law says about collecting your data:
The law says that we can process your personal data, but only if we have a good reason for it. We collect your information because we need it to reply to your queries (we call this a ‘contractual legal basis’), or because you’ve told us that it’s OK (we call this ‘consent’).
Visitors to our website
When someone visits www.speakto.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not allow us to identify anyone, so do not make, and do not allow Google to make, any attempt to find out who our visitors are. If we do want to collect any personal information through our website, we will tell you what we are collecting, why, and we will explain what we intend to do with it.
We use a third party provider, MailChimp to deliver our marketing emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email marketing.
For more information about how MailChimp look after your data, have a look at their privacy page here: https://mailchimp.com/legal/privacy/
What you can do with your information
The law gives you a number of rights to control what personal information is used by us and how it is used by us.
You can ask for access to the information we hold on you
We would normally expect to share what we record about you with you whenever we assess your needs or provide you with services. However, you also have the right to ask for all the information we have about you and the services you receive from us. When we receive a request from you, we will give you access to the data you’ve asked for. However, we can’t let you see any parts of your record which contain:
· Confidential information about other people;
· Data that we think will cause serious harm to your or someone else’s physical or mental wellbeing;
· If we think that giving you the information may stop us from preventing or detecting a crime
This applies to personal information that is in both paper and electronic records. If you ask us, we’ll also let others see your record (except if one of the points above applies).
If you can’t ask for your records in writing, we’ll make sure there are other ways that you can. If you have any queries about access to your information please contact email@example.com.
You can ask us to change information you think is inaccurate
You should let us know if you disagree with something we have recorded.
We may not always be able to change or remove that information but we’ll correct factual inaccuracies and may include your comments in the record to show that you disagree with it.
You can ask us to delete information
In some circumstances you can ask for your personal information to be deleted, for example:
· Where your personal information is no longer needed for the reason why it was collected in the first place
· Where you have decided that we can no longer use your information (and we only use it because you told us that we could)
· Where there is no legal reason for us to use your information
· Where the law says we have to delete your information
Where your personal information has been shared with others, we’ll do what we can to make sure anyone else who has your personal information also deletes it.
Please note that we can’t delete your information where:
· We are required to keep it by law
· It is used for freedom of expression
· It is used for something we do as a public authority
· It is being used for scientific or historical research or statistical purposes, where erasing your details would make the information unusable
· It is necessary for legal claims
If you have any concerns or questions about how we look after your personal information, please contact Clare Richmond at firstname.lastname@example.org or write to: 7 Mayfield Road, Crouch End, London, N8. United Kingdom